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NEW QUESTION 33

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.

How can this be achieved?

A. Custom Visual force page
B. Customer view of case tab
C. Custom report
D. Customrelated list

Answer: A

NEW QUESTION 34

What is the primary function of a private branch exchange (PBX)?

A. To mate calls to different agents
B. To use speech recognition to direct calls
C. To report thecaller's background information
D. To receive multiple calls at one time

Answer: D

NEW QUESTION 35

UC is in the process of implementing Service Cloud. In which order should the data be migrated?

A. Users, accounts, contacts, cases
B. Users, contacts, accounts, cases
C. Accounts cases, users, contacts
D. Accounts, contacts, cases, users

Answer: A

NEW QUESTION 36

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:

* Agents need to collaborate with other teams.

* The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

A. Use Process Builder for notifications and case teams to monitor cases.
B. Use Process Builder for notifications and account teams to monitor cases.
C. Use escalation rules for notifications and account teams to monitor cases.
D. Use escalation rules for notifications and case teams to monitor cases.

Answer: A

NEW QUESTION 37

A Company sells two products, each with its own maintenance schedule.

Which feature should a consultant recommend implementing to meet this requirement?