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NEW QUESTION 33
Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page.
How can this be achieved?
- A. Custom Visual force page
- B. Customer view of case tab
- C. Custom report
- D. Customrelated list
NEW QUESTION 34
What is the primary function of a private branch exchange (PBX)?
- A. To mate calls to different agents
- B. To use speech recognition to direct calls
- C. To report thecaller's background information
- D. To receive multiple calls at one time
NEW QUESTION 35
UC is in the process of implementing Service Cloud. In which order should the data be migrated?
- A. Users, accounts, contacts, cases
- B. Users, contacts, accounts, cases
- C. Accounts cases, users, contacts
- D. Accounts, contacts, cases, users
NEW QUESTION 36
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
* Agents need to collaborate with other teams.
* The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?
- A. Use Process Builder for notifications and case teams to monitor cases.
- B. Use Process Builder for notifications and account teams to monitor cases.
- C. Use escalation rules for notifications and account teams to monitor cases.
- D. Use escalation rules for notifications and case teams to monitor cases.
NEW QUESTION 37
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?
- A. Field Service Lightning
- B. Lightning Service Console
- C. Customer Community
- D. An AppExchange Solution
NEW QUESTION 38
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